Mail Order Terms And Conditions

Phone Handling

1. We will expect from you to send your phone with next day special delivery or at least
Recorded Delivery by Royal Mail. You should make sure the package is insured to the correct
value of your phone. You should keep the receipt as proof of sending in case your package
is lost during transit.

2. You have to make sure your phone is packed well, so no physical damage can happen during
transport. We recommend using bubbles envelope first, then the special delivery envelope
available free at the Post Office. The phone has to be secured, not allowing movement and not
showing what's the actual content of the package just by holding it or looking it.

3. You have to make sure the sim card is not in the phone before sending it to us. If you
accidentally leave your sim card, we can not guarantee that will be returned to you.

Phone Content

1. You will have to make sure that all your Contacts, Logos, Ring-tones, Pictures, Videos
and Software are properly backed up before sending the phone to us. We can not guarantee
that after unlock this data will stay intact. We may have to re-flash your phone, update
it's software or reset it to factory default state. It is your responsibility to back up
all user data before sending the phone to us.

Shipping The Phone Back To You

1. We will ship the phone to the provided address in My Account. You will have to make
sure you supply correct information.

2. We will send the phone back to you using next day special delivery service by Royal Mail.
The price of the return delivery is included in the total price you pay for the service. VAT
of 17.5% is included in the price as well. If you require VAT invoice, please use the Contact
Us form on our website to arrange it.

3. You have to supply correct phone type before making your order because different models
have different prices. In case you supply wrong phone model and send the phone to us we have
to refuse the the service and issue partial refund for the difference of the amount payed
to allow covering the postage cost to return the phone to you.