Mail Order Manual

How Does It Works

You will have to physically send the handset to us, so we can unlock it and send back to
you. Your phone will be unlocked via cable, by reading the unlock code and entering it.
No opening of the phone casing, soldering or modification of internal components will
be performed.

Before You Order

Please make sure you select correct model and enter your IMEI. You can find the IMEI
number printed on the back label under your battery, or alternatively get it on
your phone screen by typing: *#06#. It is important to provide correct details so your
order can be processed successfully without delays. When you enter those details you
can add the product to your shopping basket and go to the Checkout Page.
Please Note: If your phone unlock counter has reached it's maximum you will have to
purchase BB5 RPL file to restore the phone simlock status to factory defaults before
sending the phone to us.

After You Place Your Order

After payment, you will receive order notification plus e-mail containing your special
order reference and shipping details. Please send the phone with next day special
delivery. Please include your return address and order reference. Once we receive the
phone we will unlock it and send back to you with next day special delivery. You will
receive e-mail notification confirming receiving and dispatch of your phone back to you.